Empathy and Business Transformation

Empathy has gained attention in various fields, including business, psychology, neuroscience, education, medicine, social sciences, and design. This book explores how organizations can use empathy and compassion in the post-pandemic era to innovate and improve their products and services. It offers a practical four-step approach and case studies from various organizations. The book is relevant to global researchers and upper-level students interested in product and service design, digital, social innovation, and organizational development.

Format: Hardback
Length: 300 pages
Publication date: 05 October 2022
Publisher: Taylor & Francis Ltd

Due to its potential to revolutionize various fields, empathy has garnered increasing attention in business, psychology, neuroscience, education, medicine, social sciences, and design, among others. Over the past two decades, discussions about the role of empathy in design and creative research and practice have flourished, with empathy being recognized as a vital tool in human-centered design and design thinking. In this book, we revisit the powerful concept of empathy in the new post-pandemic era, where ubiquitous digitalization presents challenges to retaining human-centeredness in developing products and services.

The book offers a practical four-step approach to address these challenges. It guides organizations in transitioning from merely feeling empathy for or with people to taking actions of empathy and compassion that can be implemented by and within communities. This approach is applicable to a wide range of organizations, including for-profit and not-for-profit businesses, as well as those in the public and third sectors.

Through a series of case studies and research methods, the book explores how to discover, share, and act with empathy and compassion in the digital age. It provides valuable insights for global researchers in the fields of product and service design, digital, social innovation, and organizational development. The practical, interdisciplinary nature of the book and its innovative four-step approach will also appeal to upper-level students.

In conclusion, this book is a valuable resource for anyone seeking to enhance their understanding and practice of empathy in the modern world. By exploring the role of empathy in design, innovation, and organizational development, it offers practical strategies for creating more compassionate and inclusive products and services.

Dimension: 234 x 156 (mm)
ISBN-13: 9781032130767